Supporting Front-Line Managers | Live Webinar from LifeGuides

Front-line managers sit at the center of organizational performance, yet many are promoted without the support they need to lead effectively. While organizations continue to invest in leadership training, many HR and L&D leaders are still asking the same question: why isn’t it translating into sustained behavior change?

Featuring Ben Eden of LifeGuides and Eddie Montes de Oca of SHRM Business, join us for an interactive webinar exploring the realities of front-line leadership today and what organizations are doing differently to truly support their managers.

Ben and Eddie will share insights from across industries, discuss the most pressing challenges facing both new and experienced managers, and unpack why traditional leadership development approaches often fall short.

You will walk away with a real-world perspective on how ongoing support can transform how managers show up, lead their teams, and drive performance.

What you’ll learn:

The most common challenges front-line managers are facing today
Why leadership training alone often fails to drive lasting behavior change
What HR leaders are doing differently to support managers beyond the classroom
How mentoring and real-time support help managers navigate day-to-day leadership challenges
Practical ways to implement and measure more effective development programs

Who should attend:

HR, Talent, and Learning & Development leaders responsible for developing and supporting people managers.

Why attend:

If you’re looking to move beyond one-time training and build leadership capability that actually sticks, this session will provide practical insights you can apply immediately.

Save Your Spot

Host

Ben Eden

Head of Professional Development, LifeGuides

Ben Eden is the Head of Professional Development at LifeGuides, where he leads the design and delivery of programs that help organizations build stronger, more supported leaders at every level.

A keynote speaker and creator of the Eden Model™, he works with executives and managers to cut through complexity, strengthen decision-making, and build leadership cultures that scale — without sacrificing people or performance.

At LifeGuides, Ben brings this approach to scale through SHRM's People Manager Qualification + Professional Mentoring from LifeGuides (PMQ+), combining structured training with ongoing, real-world support so leadership behaviors actually stick.

Guest

Eddie Montes de Oca

Senior Director, SMB & Mid-Market Sales, SHRM

Eddie Montes de Oca is Senior Director of SMB and Mid-Market Sales at SHRM, where he leads growth strategy and market expansion across emerging and enterprise segments. He partners with HR leaders to strengthen manager effectiveness, improve employee experience, and drive organizational performance — known for translating real-world workforce challenges into practical, scalable solutions.

Prior to SHRM, Eddie held leadership roles at Paychex, including Director of SMB Sales for the Midwest, where he led high-performing teams and advised organizations on HR and workforce strategy.

A recognized voice on manager development and the future of work, Eddie brings a pragmatic, field-tested perspective on how organizations can better support front-line leaders.

How Leading Organizations are Closing the Leadership Training Reinforcement Gap

SHRM PMQ + Professional Mentoring by LifeGuides (PMQ+) integrates leadership training with one year of structured mentoring, helping managers apply what they learn and build confidence over time. By reinforcing behavior during the critical first 6–24 months in role, organizations strengthen leadership capability while reducing HR escalation and retraining cycles.

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